I received an unexpected invoice

Steps

1. 1

   Check whether it is real

   Did you order something, sign up for a trial, or use a service? Contact the company through details you find yourself, not the invoice.

2. 2

   Object in writing

   Write that you dispute the claim (“bestrider betalningsansvar — ej beställt”) and send it by email or registered letter. Keep a copy. The company must prove you made an order.

3. 3

   Report fraud to the police

   If it is a scam, report it at polisen.se.

4. 4

   Object again to every reminder

   Including debt collection letters. As long as you keep objecting, you should not get a payment remark.

5. 5

   A claim from Kronofogden?

   Object (bestrid) in writing to Kronofogden — usually within ten days of receiving it. If you do nothing, Kronofogden can decide you must pay.

Official sources

Rules and fees change. Always confirm on the official page before you apply or pay. Last checked 14 Oct 2026.

• Kronofogden: I have received a fake invoice (Swedish)kronofogden.se
• Kronofogden: You have received a claim (Swedish)kronofogden.se
• Hallå konsument: Do not pay for something you think is wrong (Swedish)hallakonsument.se

Related guides

• Paying invoices: Bankgiro, Plusgiro and OCRIn Sweden you pay most bills by invoice (faktura) through your internet bank. Here is how to read one and pay it correctly — so the money reaches the right place.
• Credit checks, debts and KronofogdenUnpaid bills can end up with Kronofogden and a payment remark that follows you for years. Act early — and always respond to letters.