Problems & emergencies
My landlord is not fixing a problem
Report in writing, keep a log, ask for a rent reduction in writing — and never withhold rent on your own.
Steps
Report again in writing
Describe the problem, when it started and how it affects you. Keep copies.
Document it
Photos, dates and a log of contacts.
Ask for a rent reduction in writing
You may be entitled to a reduction for the time the problem lasts — from when you reported it.
Get help
The Tenants’ Association advises members; the Rent Tribunal can order repairs and decide on rent reductions.
Official sources
Rules and fees change. Always confirm on the official page before you apply or pay. Last checked 14 Oct 2026.