My bus or train was cancelled

Your rights

1. 1

   Save your ticket and receipts

   Including taxi or food receipts if you had extra costs.

2. 2

   Claim in writing from the operator

   Use the operator’s compensation form on its website or app.

3. 3

   Refused?

   Ask your municipality’s consumer advice service or Konsumentverket’s Hallå konsument. ARN can try the dispute.

Official sources

Rules and fees change. Always confirm on the official page before you apply or pay. Last checked 14 Oct 2026.

• Konsumentverket: Delayed or cancelled train (Swedish)konsumentverket.se
• Konsumentverket: Travelling with public transport (English)konsumentverket.se
• ARN – National Board for Consumer Disputesarn.se

Related guides

• Understanding Swedish public transportEach region runs its own buses, trams and local trains, with its own app and prices. Here is how zones, tickets, validation and inspections work — and what it costs in your city.
• National train travelLong-distance trains between cities are run by SJ and other companies. Book early, compare operators, and check student and youth prices.